Orders are processed Monday thru Friday, 9:00 AM to 5:00 PM EST. Standard product orders typically ship within 3 days of the order being placed. Custom products will require aditional processsing time depending on the level of customization. Please contact us at [email protected] to inquire about the status of a custom order.

Transit times for posted shipping methods do not include build time for custom parts, or restock time for back-ordered parts.

Orders ship complete unless otherwise requested. Customers are responsible for any additional shipping charges on split shipments.

Customer acknowledges that the lead times for Semtron, Inc.'s production and delivery of any Goods which are specified in any order acknowledgment submitted by Semtron, Inc. to Customer are for estimation purposes only. Semtron, Inc. shall bear no liability for any loss resulting to Customer due to Semtron, Inc.'s failure to meet such lead times.

Semtron, Inc. shall not be liable for and Customer shall have no rights with respect to any delay or failure in performance or non-performance which is due to acts beyond Semtron, Inc.'s reasonable control. Such acts shall include, but shall in no way be limited to, acts of God, acts of third parties, acts of governmental authorities or any agencies or commissions thereof, acts of war, accidents, breakdowns of equipment, strikes, lockouts, riots, fires, communication line failures, or other interferences with production and the supply or transportation of products, raw materials or components.

International Customers are responsible for all applicable import charges, including customs fees, Value Added Tax (VAT), duties, and brokerage fees. These fees are not included in our posted flat rate shipping charges, and typically are billed by the carrier. Unpaid fees may be charged to the Customer's credit card or credit account at a later date. All international orders are F.O.B. Semtron, Inc.'s facilities. All risk of loss and responsibility for the parts shall transfer to Customer at the time of shipping.

If you have any questions related to refunds or returns please email us at [email protected]

We do not offer refunds or returns except for in the case of manufacturer defect. Items eligible for return or exchange must be unused and in factory new condition, and all original packaging must be included. Additionally, items that have been installed or appear to have been installed (determined at our discretion) are not eligible for return.

If you have received a product that you has a manufacturer defect please contact us for a return authorization number. An RMA must be requested within 10 days of delivery to receive a full refund. We only accept returns for which an authorization number has been issued.

To obtain a return authorization number please email [email protected] and include the Order Number, item(s) to be returned, and a description and/or pictures of the defect.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

If you have any questions related to shipping or returns please email us at [email protected]